FAQS

Your questions answered

Hiring trees
Bespoke

Hiring Trees FAQs

The easiest way is to submit a contact form with the type, size and quantity of trees that you would like, your event date and the venue address. If you can also share installation and collection timings, we will be able to provide the most accurate quote.

Yes. As part of our service, we work closely with you to transform your event into something truly special. Balancing aesthetics, atmosphere, and budget.

Yes, our minimum hire is £500 (excluding VAT and delivery charges).

A 50% deposit is required at the time of booking to secure the trees. The remaining balance is due 30 days prior to your event date. If your event is within 30 days, full payment is required at the time of booking.

There is no fixed “standard” hire period. You are welcome to hire the trees for as long as you need, subject to stock availability. Share your dates and timings and we will advise on the best options and how pricing changes depending on the length of hire. For reference, the prices in our rental brochure are based on a typical 24 hour event hire to give a helpful starting point.

Our experienced installation team will arrive on site at the agreed time. Each product is built in your chosen position, safely secured, and finished with fresh moss at the base to complete the look. We will return at the agreed collection time to dismantle and remove everything. We do not offer dry hire. Our trained team are specialists in handling the trees and furniture safely, packing them correctly, and ensuring the styling is consistent from one event to the next.

Delivery, installation, and collection costs are calculated based on mileage from our warehouse, the number of vehicles and crew required for your order, access at the venue, and your installation/collection timings.

The majority of our LED Trees and Christmas Trees require mains power (standard UK 13-amp plug socket).
Please ensure power is available close to the trees to maintain a clean finish and reduce any
trip hazards. We can assist with some extension leads, but we do not provide an in house production team.

Yes, please let us know when you enquire so we can advise.
Most of our trees can be placed outside, but this is reviewed case by case depending on
exposure to the elements. Outdoor installations may need additional weighting for wind and in the event of adverse weather we would require a contingency plan.

We can and have installed across the UK and Europe but we typically deliver within a 4 hour radius of our HQ in Winchester, Hampshire. Please get in touch to discuss.

Yes, Trees & Furniture can be viewed by appointment only in our Showroom (based in Winchester, Hampshire). We will need as much notice as possible, as the products need to be built ahead of your visits.

No, our experienced installation team must handle any movement or repositioning of our products due to their size and weight. If trees need to be moved during your hire, we can arrange this, but it will incur an additional charge depending on waiting time and distance to the new position.

Bespoke FAQs

Bespoke enables us to have a blank canvas and create something truly unique for our clients. Every bespoke project is designed specifically for your space, brief and brand. From scale and structure to foliage mix, colour palette and finish, each element is carefully considered and custom-built by our in-house team. Whilst the basis of our work is artificial trees and foliage, we have metal, woodwork and other material capabilities to build structures and pieces for our clients.

We design, build and install our bespoke installations and as such have freedom to create anything our clients ask for. Our experience is strongest for statement artificial trees, immersive foliage and floral installations, feature planting, green walls, ceiling installations and sculptural biophilic elements for interiors and exteriors. However, whilst the basis of our work is artificial trees and foliage, we have metal, woodwork and other material capabilities to build structures and bespoke pieces for our clients.

Yes. We work across retail, hospitality, offices, workplaces, brand activations, and private residences, tailoring our approach to suit each environment and its practical requirements.

Absolutely. Our bespoke service is rooted in collaboration. We take time to understand your brand, architecture, customer journey and operational needs to create something truly unique and site-specific.

Our trees and planting are exceptionally realistic and carefully curated from the very best materials available. Many are indistinguishable from real foliage, even at close range and are chosen for their longevity, texture, and natural movement.

Yes. We provide a full design-led service, including concept development, mood boards, visuals, and technical drawings where required. For larger or more complex projects, a design fee may apply and is often offset against the final commission.

Yes. We regularly collaborate with architects, interior designers, and specifiers and are happy to work from existing drawings, develop designs further, or propose alternative solutions where appropriate.

Yes. Our installations are designed with durability and safety in mind, making them ideal for busy commercial spaces while maintaining a refined, high-end aesthetic.

We are based in the UK but deliver projects nationwide and internationally, working closely with clients to manage logistics, installation, and site coordination.

Timelines vary depending on scale and complexity. Smaller commissions may take a few weeks, while large-scale installations can take several months from concept to completion. We will always provide clear lead times at the outset.

Yes, we offer fire-retardant and UV resistant artificial foliage to meet safety and external installation requirements.

Our artificial installations are low-maintenance by design. We can also offer guidance on care and where appropriate, ongoing maintenance or refresh services.

Our bespoke work has a minimum spend of £3,000 excluding delivery and VAT.

Where possible we use reclaimed and treated wood sourced locally to our workshops. We also work with a wide range of materials, selecting on a balance of suitability, aesthetics, durability and appropriateness for the space.

Yes. We’re experienced in designing to a range of budgets and will be transparent about costs from the outset. We’ll always advise on where to invest for maximum impact and longevity.

The site visit fee reflects the time spent out of the studio by our senior team, along with travel time and expenses. This cost is fully refunded if you proceed with the project and deducted from the final invoice upon acceptance.

A site visit allows us to properly assess the space, understand practical considerations and ensure we’re the right fit to work together before progressing with a bespoke design.

Any more questions?

No problem! Get in touch and we’ll come back with the answer.

Scroll to Top