Twilight Trees Terms of Sale

  1. All sales are at the discretion of Twilight Trees
  2. If you wish to use the trees for commercial use this must be stated before purchase
  3. The trees have a warranty of 1 year. Once out of warranty you may buy new branches from us.
  4. Trees bought for commercial use do not come under warranty.
  5. Risk of damage to or loss of the goods will pass to you when the goods are delivered
  6. Set up of the trees is your responsibility using the instructions provided
  7. Trees must be secured appropriately and we accept no responsibility for any damage caused by a tree insufficiently secured. This will also invalidate the warranty.
  8. If your goods do not arrive when expected please contact us immediately. Should delivery be refused and items returned to us then all costs incurred will be the customer’s.
  9. All of our products are checked before dispatch however please inspect your items on delivery. If there is a problem with your order email us within 48hrs of receipt. After this time we will presume the order is complete.
  10. Goods cannot be returned after 14 days and we must be advised in writing at before items are returned. Any costs and damages to the items being returned will be the customer’s cost. We reserve the right to reduce the refund owed in the case of damages or loss of items.
  11. Bespoke orders are non returnable and non refundable.
  12. International Sales are non returnable. Once the order has been placed it cannot be cancelled. Products sold internationally are not covered under a warrantee.
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